Question 1

ORDER PROCESSING

Accepted Answer

PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. 
YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.
DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD FOR THE AMOUNT INITIALLY PAID. PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. 
BIGMONEY DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS.
ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED.
ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS

Question 2

SHIPPING METHODS

Accepted Answer

FOR ORDERS WITHIN THE UNITED STATES, BIGMONEY OFFERS $9 3-5 DAY STANDARD SHIPPING, $20 2-3 DAY EXPRESS SHIPPING, AND $30 1-2 DAY RUSH SHIPPING.
*SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 2-3 DAY ORDER PROCESSING WINDOW. 
ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS.

Question 3

HOLIDAY SHIPPING

Accepted Answer

ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS. PLEASE NOTE THAT IN ORDER TO RECEIVE US DOMESTIC SHIPMENTS BY DECEMBER 24, BIGMONEY RECOMMENDS THAT ORDERS USING EACH SHIPPING METHOD BE PLACED ON OR BEFORE THE FOLLOWING DATES:
STANDARD: FRIDAY, DECEMBER 11
EXPRESS: THURSDAY, DECEMBER 17
RUSH: FRIDAY, DECEMBER 18
*ORDERS MUST BE PLACED BY 10AM PST / 1PM EST.
*DELIVERY DATE NOT GUARANTEED DUE TO POTENTIAL CARRIER DELAYS.

Question 4

INTERNATIONAL SHIPPING

Accepted Answer

BIGMONEY OFFERS WORLDWIDE SHIPPING. 
DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO SUPPORT@ BIGMONEY.WORLD WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.
PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

Question 5

RETURNS & EXCHANGES

Accepted Answer

TO INITIATE A RETURN, PLEASE VISIT RETURNS.BIGMONEY.WORLD
INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER ON BIGMONEY.WORLD
BIGMONEY CURRENTLY ALLOWS THE CUSTOMER TO INITIATE A RETURN WITHIN 15 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE UP TO 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO APPEAR ON YOUR BANK STATEMENT. IF BIGMONEY DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

ORDER PROCESSING

SHIPPING METHODS

HOLIDAY SHIPPING

INTERNATIONAL SHIPPING

RETURNS &amp; EXCHANGES

SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US.

RETURNS & EXCHANGES

SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS,
PLEASE DO NOT HESITATE TO CONTACT US.